DoEcomm
Turn Instagram comments into orders.
Someone comments "price?" on your reel. Within seconds they get a public reply and a DM with the product link, and a button to order on WhatsApp. DoEcomm automates comments, DMs, story replies and mentions, and hands every lead to the same store, inbox and order flow as the rest of your business.
Reply to everyone. Instantly.
Fashion and lifestyle shoppers ask on Instagram first. Every unanswered comment is a sale going to the brand that replied faster.
Comment to DM
Auto reply publicly and send a DM when someone comments on a post or reel, for every comment or only for keywords like "price", "link" or "size".
DM keyword replies
Answer the questions you get every day: size charts, delivery time, COD and return policy, automatically and in your brand voice.
Story replies and mentions
Reply when someone responds to your story, and thank customers who tag you in theirs, with a link to shop again.
Instagram → WhatsApp ordering
Send interested shoppers to WhatsApp with your Meta catalogue, where they order and get automatic order updates.
One inbox for DMs
Instagram DMs and WhatsApp chats in one team inbox, so nobody misses a message and every reply sees the customer's orders.
Safe by design
Natural reply delays, one DM per person per window and Meta's messaging limits are built in, so automation never looks like spam.
Three steps to your first auto reply.
Our team sets it up with you. You choose the posts, the words and the replies.
- Connect InstagramLog in with your Instagram professional account through Meta's official connection.
- Pick posts and keywordsChoose which posts, reels and stories to automate, and which words should trigger a reply.
- Write your repliesSet the public reply and the DM, with your product link or a WhatsApp order button. Then switch it on.
Instagram automation connected to your store.
Most auto-DM tools stop at the message. DoEcomm follows the shopper all the way to a delivered order.
| What you get | Replying by hand | Typical auto-DM tool | DoEcomm |
|---|---|---|---|
| Instant reply to every comment | No, hours later | Yes | Yes |
| Story replies and mentions | When someone has time | Often | Yes |
| Order on WhatsApp with order updates | Manual | No | Yes |
| Your own website and app to send shoppers to | Separate tools | No | Included |
| Instagram and WhatsApp in one inbox | Two phones | Rarely | Yes |
Instagram automation, answered.
Is Instagram automation allowed by Instagram?
Yes, when it runs on Meta's official Instagram API, which DoEcomm uses. It replies only to people who comment, reply to your story or message you first, and it follows Meta's messaging rules and limits. It never follows, likes or messages strangers.
What kind of Instagram account do I need?
An Instagram professional account, either business or creator. We connect it to DoEcomm with you during setup.
Does it work on reels and stories?
Yes. Comment automations work on posts and reels, and separate automations reply when someone replies to your story or mentions you in theirs.
Can customers order on WhatsApp from Instagram?
Yes. The DM can carry your product link or a WhatsApp button, and with a Meta catalogue the customer can pick products and order on WhatsApp, where your order updates continue automatically.
Which plan includes Instagram automation?
Instagram comment and DM automation is part of the Commerce Suite plan at ₹2,999 per month, together with your website, mobile app and WhatsApp automation. The first month is free.
Never miss an Instagram sale again. First month on us.
Tell us which posts bring the most questions. We'll have your auto replies running within one week.