DoEcomm
WhatsApp automation that sells while you pack.
Every order confirmed, every COD order verified and every abandoned cart followed up on WhatsApp, automatically. DoEcomm connects the official WhatsApp Business API to your store, orders and customers, so your team stops copy-pasting messages and starts closing sales.
Every message your store sends, on autopilot.
Built for Indian D2C brands and wholesalers. It runs on the same orders, customers and inventory as your DoEcomm store, so messages are always accurate.
Order and shipping updates
Branded WhatsApp messages when an order is placed, packed, shipped and delivered. Your team gets a copy of every new order.
COD confirmation
Ask every cash-on-delivery customer to confirm before dispatch. Cancelled orders never reach the courier, which cuts RTO.
Abandoned cart recovery
Shoppers who leave checkout get a reminder with their cart on WhatsApp, where they actually read messages.
Campaigns and broadcasts
Send new arrivals, sale announcements and restock alerts to customer segments, then see who received, read and replied.
Shared team inbox
One WhatsApp number, many team members. Assign chats, use quick replies and see each customer's orders next to the conversation.
Flow builder
Build WhatsApp flows for bookings, lead capture and support questions, with no code. Commerce Suite plan.
We set it up. You approve it.
You don't need to understand Meta Business Manager, templates or webhooks. Our team does the setup with you on a call.
- Connect your numberWe connect the WhatsApp Business API, keeping your existing number through coexistence where eligible.
- Approve your templatesWe write order, COD, cart and feedback messages in your brand voice and submit them to Meta for approval.
- Switch on automationsChoose which messages go out and when. Your team is trained on the inbox and campaigns before launch.
A WhatsApp tool plus your whole store.
Most WhatsApp platforms only send messages. DoEcomm also runs the store those messages are about.
| What you get | Typical WhatsApp-only platform | DoEcomm |
|---|---|---|
| WhatsApp Business API, inbox and campaigns | Yes | Yes, setup included |
| Your own ecommerce website | No, connect another platform | Included |
| Orders, inventory and GST invoices | No | Included |
| Instagram comment and DM automation | Sometimes, as an add-on | Commerce Suite plan |
| Your own Android customer app | No | Commerce Suite plan |
| Setup and team training | Usually self-serve | Done for you in a week |
Comparing specific tools? See DoEcomm vs WATI, vs AiSensy & Interakt and vs Shopify. WhatsApp message charges are billed per message by Meta on every platform: see India rates.
WhatsApp automation, answered.
Do I need the WhatsApp Business API for automation?
Yes. Automated order updates, campaigns and chatbots need the official WhatsApp Business API from Meta. DoEcomm sets up the API for you at no extra cost on the Store + WhatsApp and Commerce Suite plans.
Can I keep using my existing WhatsApp Business number?
Usually, yes. Eligible WhatsApp Business app numbers connect through coexistence, so you keep chatting from the app on your phone while DoEcomm sends the automated messages from the same number. We check eligibility during onboarding.
How much do WhatsApp messages cost?
Meta charges per message, and the rate depends on the message type: marketing, utility or authentication. DoEcomm passes these charges on at cost. They are separate from your DoEcomm plan, which starts at ₹1,999 per month with WhatsApp automation.
Does WhatsApp automation work with Shopify?
Yes. You can connect your Shopify store and use DoEcomm for order updates, abandoned checkout recovery and campaigns without moving your catalogue. Or run your whole store on DoEcomm.
Will automated messages get my number blocked?
Messages go through the official API with Meta-approved templates, customers can opt out at any time, and numbers that are not on WhatsApp are skipped automatically. Sending only useful, expected messages keeps your quality rating healthy.
Put your WhatsApp to work. First month on us.
Tell us about your store today. We set up the API, your templates and your automations within one week.