DoEcomm
The 7 tools at a glance
Prices are the lowest paid plan each company listed on its own site on 4 November 2026, before GST. WhatsApp message charges from Meta are extra on every tool, including DoEcomm.
| Tool | Best for | Starting price | Key strength | Watch out for |
|---|---|---|---|---|
| WhatsApp Business app | Very small sellers, free baseline | Free | Catalogue, quick replies, away messages, labels | Manual; no automatic order updates from your store |
| AiSensy | Lowest-cost start | Free plan; paid from ₹1,500/month | Free Forever plan and 14-day trial | Chatbot builder is a paid add-on |
| Interakt | Shopify stores selling inside WhatsApp | Growth ₹2,799/month + taxes | Shopify order flows, catalogue, checkout bot | No website of its own |
| WATI | AI agents and CRM integrations | Growth ₹2,699/month, billed quarterly | AI agents on every plan; HubSpot and Salesforce on higher plans | Growth caps users at 3 |
| Gallabox | Sales-led and lead-heavy teams | Basic ₹2,999/month, billed quarterly | AI agents, Instagram, AI voice agent | Basic is capped at 3 users |
| BIK | Larger Shopify D2C brands | Growth US$350/month | WhatsApp, Instagram, email and SMS journeys in one tool | Priced in US dollars, at a higher level |
| DoEcomm | Store + WhatsApp + Instagram in one plan, set up for you | Store + WhatsApp ₹1,999/month, first month free | Your own store included; Meta's message rates at cost | Not a self-serve tool; Instagram and app need the ₹2,999 plan |
Prices change. Each figure is from the company's own pricing page on 4 November 2026; check their site before you decide. Meta's India rates: WhatsApp API pricing in India.
1. WhatsApp Business app: best free starting point
Start here if you reply to every customer yourself; move to an API tool once you want messages to go out without you.
- Made by WhatsApp (Meta) and free to download, with optional paid extras such as Meta Verified.
- Business profile, product catalogue, quick replies, away messages and labels to organise chats.
- Status updates and click-to-WhatsApp ads from inside the app.
- Chats are handled by hand from the app; there is no automatic link to your store's orders.
Pricing
Free to download. Paid in-app options include Meta Verified for business.
Best for
New and very small sellers who take orders in chat and can answer every message themselves.
Watch out for
Order confirmations, shipping updates, COD confirmation and cart reminders all need the WhatsApp Business API. If you later connect your number to an API provider, check whether it supports coexistence, so you can keep using the app on the same number.
2. AiSensy: best for a low-cost start
AiSensy is the cheapest way into the WhatsApp Business API on this list, with a free plan to try it.
- A Free Forever plan and a 14-day free trial, with no credit card needed to sign up.
- Paid plans start at ₹1,500 a month; Pro is ₹3,200 a month.
- Lists ₹1.09 per marketing message and ₹0.145 per utility message to Indian numbers.
- Drag-and-drop chatbot builder is a paid add-on at ₹2,500 a month, and an AI agent builder at ₹1,350 a month.
- Lists Shopify features such as abandoned cart and order status messages.
Pricing
Free plan; paid from ₹1,500 per month (Pro ₹3,200), plus add-ons and per-message charges. Full details on AiSensy's pricing page.
Best for
Businesses that send a modest number of messages and want the lowest plan price, or want to try the API before paying.
Watch out for
Its marketing message rate (₹1.09) is above Meta's ₹0.8631, so the gap grows with campaign volume, and chatbots cost extra. It doesn't give you a store. More detail: AiSensy compared with DoEcomm.
3. Interakt: best for Shopify stores selling inside WhatsApp
If you run Shopify and want order flows plus selling inside WhatsApp, Interakt lists the most of that on its pricing page.
- Growth lists multiple abandoned checkout reminders, win-back messages, a COD-to-prepaid flow and Shopify catalogue sync.
- Growth and above add a WhatsApp catalogue and checkout bot for selling inside chat.
- Instagram automation on Growth and above, or an Instagram-only plan at ₹999 a month.
- Marketing messages to Indian numbers listed at ₹0.970 (Starter), ₹0.958 (Growth) and ₹0.949 (Advanced); utility at ₹0.160, ₹0.150 and ₹0.140.
- The first 1,000 service messages are free before service charges apply.
Pricing
Growth ₹2,799 and Advanced ₹3,799 per month, plus taxes; 8% off quarterly and 20% off yearly; Enterprise on request.
Best for
Brands already on Shopify that are happy with their store and want WhatsApp and Instagram tools on top.
Watch out for
It is not a store: you still pay for Shopify or another platform separately, and the per-message rates sit above Meta's. More detail: Interakt compared with DoEcomm.
4. WATI: best for AI agents and CRM integrations
WATI fits teams whose WhatsApp work is mostly support and sales conversations that need to flow into a CRM.
- Growth includes an AI agent, a team inbox, ecommerce tools and 2 commerce or CRM integrations, for 3 users.
- Pro (₹5,799 a month) adds HubSpot, catalogues and unlimited broadcasts; Business (₹16,799 a month) adds Salesforce and multiple numbers.
- A 7-day free trial; annual plans save up to 10%.
- Lists integrations including Shopify, WooCommerce, HubSpot, Zoho CRM and Zapier, and channels beyond WhatsApp such as Instagram.
Pricing
Growth ₹2,699 per month billed quarterly. Message charges are on separate rate cards; see WATI's pricing page.
Best for
Service, education and sales-led businesses, and brands that need AI agents or a HubSpot or Salesforce connection.
Watch out for
The Growth plan has a hard limit of 3 users, and the pricing page lists a Shopify add-on at US$4.99 a month. There is no store included. More detail: WATI compared with DoEcomm.
5. Gallabox: best for sales-led teams
Gallabox leans towards lead handling and sales follow-up, with AI agents across WhatsApp, Instagram, web chat and voice.
- Basic is ₹2,999 a month billed quarterly, or ₹2,399 a month billed annually, for 3 users.
- Essential is ₹6,999 a month (6 users) and Advanced ₹16,999 a month (10 users), billed quarterly.
- Lists Instagram comment and DM automation, an AI voice agent and an AI web agent alongside WhatsApp.
- Lists Shopify and Razorpay among its integrations, and offers a free trial with no credit card.
Pricing
From ₹2,999 per month billed quarterly. Per-message rates are on a separate page linked from Gallabox's pricing page.
Best for
Teams that qualify leads and book calls or visits over WhatsApp, and want AI agents to do the first reply.
Watch out for
Basic is capped at 3 users, and there's no store included, so ecommerce order flows depend on your store integration.
6. BIK: best for larger Shopify D2C brands
BIK is built for established Shopify brands that want one tool for WhatsApp, Instagram, email and SMS journeys.
- Growth is US$350 a month and Scale US$499 a month, both for up to 10,000 contacts; Custom is on request.
- Every plan lists multichannel journeys, RFM segments, drip campaigns, multiple WhatsApp numbers and click-to-WhatsApp ad integration.
- Sold as a Shopify app ("BIK Instagram, Whatsapp, Email"), with Instagram comment-to-DM and back-in-stock and price-drop alerts.
Pricing
From US$350 per month, plus usage charges. See BIK's pricing page.
Best for
Larger Shopify D2C brands with a marketing team that runs journeys across several channels.
Watch out for
It is priced in US dollars and well above the other plans here, so it suits brands with the volume to use it.
7. DoEcomm: best all-in-one for brands that want it set up for them
DoEcomm is for brands that want their own website, app, WhatsApp and Instagram in one subscription, set up by our team.
- Store + WhatsApp (₹1,999 a month) includes your own ecommerce website, orders, inventory and GST invoices as well as WhatsApp automation.
- Order and shipping updates, COD confirmation, abandoned checkout recovery, campaigns and a shared team inbox, on your own number.
- WhatsApp message charges passed on at Meta's cost, with no margin.
- Commerce Suite (₹2,999 a month) adds Instagram comment and DM automation and your own Android app from the dashboard, with iOS published together with our team.
- Already on Shopify? You can connect it for order updates and abandoned checkout recovery instead of moving your store.
Pricing
Store ₹999, Store + WhatsApp ₹1,999 and Commerce Suite ₹2,999 per month. First month free, zero development fees, no contract and no commission on sales. See DoEcomm pricing.
Best for
Indian brands that don't have a store yet, or want to stop paying for a store and a WhatsApp tool separately, and would rather have the setup done for them within a week.
Watch out for
It isn't a sign-up-and-go tool: setup runs through our team. If you need AI agents or HubSpot and Salesforce integrations, WATI or Gallabox list those; DoEcomm offers a flow builder instead. Instagram automation and your own app are on the ₹2,999 plan only.
Store + WhatsApp from ₹1,999/month, first month free. We set up the WhatsApp Business API, your templates and your store within a week.
Book your setup ↗How to choose a WhatsApp automation tool
- Do you already have a store? If you run Shopify and are happy with it, a WhatsApp tool on top (Interakt, BIK, WATI, AiSensy, Gallabox) makes sense. If you don't have a store, or pay for both separately today, an all-in-one like DoEcomm saves a subscription.
- Count your messages, not just the plan price. At 10,000 marketing messages a month, the difference between ₹1.09 and Meta's ₹0.8631 is about ₹2,270 a month before GST. Use Meta's India rates to estimate your bill.
- Check what's in the base plan. Chatbots, AI agents, extra users, Shopify features and extra numbers are often add-ons or higher-tier features.
- Count your users. Several entry plans cap the team at 3 users; extra seats cost more each month.
- Decide who sets it up. Most tools are self-serve with support. If nobody on your team has time to build templates and flows, pick a provider that does setup for you.
- Keep your number. Ask whether you can keep your existing WhatsApp Business number through coexistence or migration, so customers don't need to save a new one.
Frequently asked questions
What is the best WhatsApp automation tool for ecommerce in India?
It depends on how you sell. As of 4 November 2026, Interakt suits Shopify stores that want to sell inside WhatsApp, AiSensy is the low-cost start with a free plan, WATI suits teams that need AI agents and CRM integrations, BIK suits larger Shopify brands, and DoEcomm suits brands that want their store and WhatsApp in one subscription.
Which is cheaper, WATI or Interakt?
On plan price they are close. On 4 November 2026, WATI listed Growth at ₹2,699 per month billed quarterly, and Interakt listed Growth at ₹2,799 per month plus taxes, with 8% off quarterly and 20% off yearly. WhatsApp message charges are extra on both and vary by plan, so compare them at your expected message volume.
Is there a free WhatsApp automation tool for small businesses?
Yes, two. Meta's WhatsApp Business app is free to download and has quick replies, away messages, labels and a catalogue, but it runs from one phone and cannot send automatic order updates from your store. AiSensy also lists a Free Forever plan. On every API tool, Meta's per-message charges still apply.
Do WhatsApp tools charge more than Meta's message rates?
Many do. Meta's India rate for a marketing message was ₹0.8631 on 30 October 2026. On 4 November 2026, AiSensy listed ₹1.09 and Interakt listed ₹0.949 to ₹0.970 depending on plan. DoEcomm passes message charges on at Meta's cost. All of these are before 18% GST.
Which WhatsApp tool works best with Shopify?
Interakt, WATI, AiSensy, Gallabox and BIK all list Shopify integrations. Interakt lists the most Shopify order features on its pricing page, such as abandoned checkout reminders and a COD-to-prepaid flow. BIK is sold as a Shopify app for larger brands. DoEcomm can also connect a Shopify store for order updates and abandoned checkout recovery.
Do I need the WhatsApp Business API, or is the WhatsApp Business app enough?
The app is enough while one or two people reply to chats by hand. You need the API, through a provider like the ones in this guide, when you want automatic order and shipping updates, COD confirmation, abandoned cart reminders, campaigns to large lists, or a shared inbox for a team.